Senior Vice President, Product Management - Sprinklr Service (AI)

Location: United States, Texas, Austin

Base salary: $285,000–$475,000 per year, with potential eligibility for discretionary bonus, commission, and/or equity plans.

Company

hirify.global provides an AI-native Unified Customer Experience Management platform for enterprise brands across Service, Social, Marketing, and Insights.

What you will do

• Define and execute the AI-native product vision and multi-year strategy for the hirify.global Service suite.
• Own the full product lifecycle, including product definition, roadmap delivery, growth, pricing, monetization, profitability, and business performance.
• Lead AI transformation across CCaaS, telephony, workforce management, AI Agents, Copilots, and contact center intelligence.
• Drive operational excellence across reliability, availability, security, accessibility, quality, scalability, APIs, integrations, and data models.
• Engage enterprise customers, partners, prospects, analysts, and industry forums to translate market insight into product differentiation.
• Build and lead a global product management organization while aligning Engineering, Design, Marketing, Sales, Services, and Customer Success.

Requirements

• 15+ years of product management experience, including 10+ years in leadership roles.
• Experience leading large-scale global enterprise SaaS product organizations, preferably with deep customer service or CCaaS expertise.
• Extensive end-to-end product lifecycle, engineering, and technical leadership experience.
• Strong record of AI-driven product transformation, pricing, packaging, and monetization.
• Expertise in Agile and DevOps methodologies, technology budgets, vendor relationships, and resource allocation.
• Executive communication, customer engagement, thought leadership, strategic problem-solving, and global team leadership skills.

Culture & Benefits

• Customer-obsessed culture built around trust, teamwork, accountability, and inclusion.
• Paid time off, holidays, caregiver and parental leave, and flexible time away from work.
• Healthcare, dental, vision, prescription drug, life, and disability insurance for eligible US-based employees.
• 401(k) plan with 100% vested company contributions.
• Mentoring program supporting professional growth and development.