2 месяца назад
Senior L3 Support Engineer (iPaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior L3 Support Engineer (iPaaS): Resolving complex technical issues for a mission-critical integration platform with an accent on debugging distributed systems and collaborating across engineering teams. Focus on troubleshooting Java, C++, and containerized environments to ensure 24/7 platform reliability.
Location: Remote (Brazil)
Company
is a leading provider of data, application, and process workflow automation solutions, helping enterprises accelerate their digital transformation through iPaaS and API management.
What you will do
- Take ownership of escalated customer issues and drive them to resolution.
- Collaborate with L1/L2 support, engineering, and QA teams to troubleshoot complex system problems.
- Recreate field issues in staging environments for verification and analysis.
- Provide technical coaching and mentorship to Level 1 and Level 2 support representatives.
- Create and maintain high-quality technical documentation for processes and issue resolutions.
- Work with distributed systems including Java, C++, Postgres, Docker, and Kubernetes.
Requirements
- Advanced/fluent English (C1+) is required.
- Proven experience in software development or L3 support roles.
- Strong problem-solving, debugging, and analytical skills with attention to detail.
- Experience troubleshooting UI technologies, Java, C++, and RDBMS (SQL Server, Postgres).
- Familiarity with web server technologies like Apache HTTP Server, Tomcat, and Nginx.
- Experience with containerization tools including Docker and Kubernetes.
Culture & Benefits
- Work for a recognized leader in the iPaaS space.
- Flexible, remote-friendly work environment.
- Performance-oriented, open, and collegial team culture.
- Opportunities for career development and mentorship.
- Mission-driven work focused on transforming business processes.
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