6 дней назад
Senior Customer Success Executive
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Customer Success Executive (SaaS): Managing and growing strategic relationships with Tier 1 enterprise clients while driving retention, profitability, cross-sell, and up-sell growth with an accent on customer health, account strategy, and cross-functional delivery. Focus on forecasting client traffic, managing revenue risk, coordinating platform operations, and improving the end-to-end customer experience.
Location: Bogota, Colombia; hybrid work model
Company
operates a global full-stack cloud communication platform serving businesses worldwide.
What you will do
- Build and maintain strategic relationships with Tier 1 enterprise clients and align engagement with their business goals.
- Act as the primary contact for client business and technical needs, coordinating internal teams on requests, escalations, account setup, and configuration.
- Drive quarterly performance across gross profit, margin, retention, cross-sell, and up-sell growth.
- Monitor customer health, forecast traffic, manage revenue risks, and develop profitable account strategies.
- Maintain client records and opportunities in Salesforce and provide feedback to improve internal tools and customer experience.
- Mentor colleagues and represent customer needs internally while tracking industry and competitive trends.
Requirements
- Bachelor’s degree in business, management, communications, IT, telecommunications, or a related field, or equivalent experience.
- 7+ years of experience in B2B enterprise key account management, customer success, client relations, consultancy, or business development.
- Proven ability to drive customer retention and growth and engage with C-level stakeholders.
- Strong analytical, organizational, relationship-building, networking, negotiation, and problem-solving skills.
- Excellent written and verbal communication skills in English.
- Ability to work independently while collaborating effectively with internal teams.
Nice to have
- Experience in the SaaS industry.
Culture & Benefits
- Flexible hybrid work arrangements and working hours adapted to local regulations.
- Performance-driven bonuses, regular compensation reviews, and employee stock options through an ESOP.
- Time off, special leave days, and well-being support.
- Career mobility, mentorship, onboarding, upskilling, and training programs.
- Short- and long-term international mobility opportunities across global hubs.
- Inclusive equal-opportunity workplace with a focus on diverse perspectives and backgrounds.
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