2 дня назад
PMS Customer Success Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
PMS Customer Success Operations Manager (SaaS/Healthcare): Building a scalable Customer Success operating model for practice management systems across multiple products and markets with an accent on onboarding, retention, churn prevention, and data-driven governance. Focus on CRM automation, KPI and dashboard development, cross-market standardization, and translating global product priorities into local execution.
Location: Wrocław, Poznań, or Warsaw, Poland. Remote work and flexible hours may be available depending on the role and team; office hubs are also available.
Company
Group operates a global healthcare platform connecting patients with doctors and providing marketplaces, SaaS, and AI tools for clinics, hospitals, and healthcare professionals.
What you will do
- Own and evolve the PMS Customer Success operating model across onboarding, engagement, retention, and churn prevention.
- Revamp onboarding processes across Feegow, Clinic Cloud, GIPO, MyDr, and other PMS products and markets.
- Drive early-churn prevention and migrate manual customer touchpoints toward CRM automation during the transition from HubSpot to Salesforce.
- Build KPIs, dashboards, and cohort views in partnership with BI, CRM/Ops, and Retention teams.
- Standardize governance and ways of working across local teams while translating global priorities into local execution.
- Track initiative performance and spend, flag risks, and contribute to broader Clinics and Enterprise Customer Success projects.
Requirements
- Experience in project management, program management, Customer Success, or operations within a complex, multi-product or multi-market business.
- Experience in at least one of SaaS, healthcare, or B2B operations.
- Knowledge of onboarding, retention, farming, churn prevention, and customer journeys.
- Strong data skills, including KPI definition, reporting, dashboard requirements, and close collaboration with BI.
- Hands-on experience with Salesforce or HubSpot and customer or product-usage data.
- Fluent English is required. Spanish or Portuguese is a plus.
Nice to have
- Experience across multiple markets or global/local operating models.
- Experience in both SaaS and healthcare or B2B operations.
- Spanish or Portuguese language skills.
Culture & Benefits
- Remote work and flexible hours, depending on the role and team.
- Healthcare insurance, wellness support, gym memberships, and mental health resources.
- Vacation, birthday leave, and additional time off.
- Local benefits may include meal vouchers, transport allowances, and extended parental leave.
- Career development opportunities and cross-functional projects in a global, inclusive environment.
- Visa sponsorship is not available; applicants must already have the legal right to work in their country of residence or in Poland.
Hiring process
- Introductory conversation with a Talent Partner.
- TestGorilla numerical reasoning assessment, hiring manager interview, and take-home business case.
- Optional final interview, followed by references and an offer.
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