Provider Directory Growth & Operations Lead (Healthtech)

TL;DR

Provider Directory Growth & Operations Lead (Healthtech): Managing and optimizing insurance-payer directories to turn them into scalable patient-acquisition channels with an accent on data accuracy and conversion funnel optimization. Focus on reconciling provider data across NPPES/CAQH and payers, improving search visibility, and instrumenting attribution in PostHog.

Location: Remote (Must have U.S. business-hours overlap for payer outreach)

Company

An AI-native healthcare company building autonomous medical care infrastructure, starting with psychiatry.

What you will do

• Own provider-directory accuracy and growth metrics across all contracted payers and networks.
• Build and maintain a source of truth for provider data including NPIs, licenses, and specialties.
• Audit directories from a patient perspective to ensure accurate and actionable search results.
• Submit and track corrections via payer portals, APIs, or rosters until they are live.
• Create UTM-tagged links and partner with Growth/Engineering to optimize landing pages and scheduling flows.
• Instrument and analyze the directory funnel using PostHog to build weekly performance and revenue reports.

Requirements

• 2+ years in provider-data management, payer operations, or healthcare data quality.
• Experience with Availity, CAQH, NPPES, or similar payer-specific portals.
• Advanced proficiency in Google Sheets/Excel (XLOOKUP, Pivot Tables, data normalization).
• Basic comfort with SQL, APIs, JSON, or no-code automation tools.
• Experience with UTM conventions and product analytics tools like PostHog.
• Strong written and verbal English communication for payer outreach.

Nice to have

• Deep familiarity with the Texas payer landscape.
• Experience with multi-state telehealth networks or provider-data governance at scale.

Culture & Benefits

• Competitive hourly rate and performance-based bonuses tied to listing accuracy and revenue impact.
• Flexible work hours with a remote setup.
• Opportunity to expand the role into broader provider-data governance and operations ownership.

Hiring process

• Resume and application screen.
• Operations/Founder interview.
• Provider-directory audit and data quality work sample.
• Final interview and professional reference checks.