Technical Account Manager (Retail, Travel, Logistics)

TL;DR

Technical Account Manager (Retail, Travel, Logistics): Guiding enterprise customers through the adoption and scaling of automation and agentic AI programs with an accent on technical advisory, platform infrastructure, and business value realization. Focus on transforming traditional RPA/BPA workflows into intelligent, agentic automation within retail, supply chain, and manufacturing sectors.

Location: Toronto (Hybrid)

Company

hirify.global is a global leader in enterprise automation software, dedicated to transforming how the world works through the power of automation and AI.

What you will do

• Provide embedded technical advisory to influence customer automation maturity and platform adoption.
• Partner with Sales and Customer Success to translate utilization trends into expansion opportunities.
• Manage platform infrastructure, installation, and upgrade planning, including agent orchestration.
• Advise on AI-enabled use cases such as demand forecasting, inventory optimization, and order-to-cash automation.
• Conduct design and code reviews to ensure best practices in agentic workflows.
• Collaborate with product support to resolve escalated technical incidents.

Requirements

• 3+ years of professional experience in a technical customer-facing role such as TAM, Solution Architecture, or Technical Consulting.
• English fluency is required.
• Background in programming (e.g., C#, Python, Java, or PowerShell).
• Hands-on experience with modern AI technologies like LLMs, RAG, and AI agents.
• Understanding of AI infrastructure, including model hosting, latency, and security.
• Ability to explain complex automation concepts to both technical and business stakeholders.

Nice to have

• Experience with hirify.global platform capabilities like AI Center or Document Understanding.
• Domain expertise in retail, travel, hospitality, or supply chain industries.
• Relevant cloud certifications (AWS, Azure, or GCP).
• Bachelor’s degree in Computer Science, Engineering, or Information Systems.

Culture & Benefits

• Commitment to a diverse and inclusive workplace with equal opportunities.
• Opportunity to work with cutting-edge agentic AI and automation technologies.
• Flexible work environment with hybrid, office-based, and remote options depending on business needs.
• Focus on continuous learning and professional growth in a fast-moving company.