Program Supervisor

TL;DR

Program Supervisor: Oversee day-to-day operations of mental health and addiction programs with an accent on staff supervision, financial management, and service delivery across multiple programs. Focus on ensuring trauma-informed, harm-reduction, and culturally safe care while coordinating client flow, crisis response, and compliance with health and safety standards.

Company

Canadian Mental Health Association, Algoma Branch, delivers recovery-oriented mental health and wellness services through community collaboration.

What you will do

• Oversee daily operations of mental health and addiction programs to ensure high-quality, efficient service delivery.
• Supervise and support front-line and relief staff, including scheduling, coaching, and performance management.
• Monitor client flow, service delivery, and care coordination across HART Hub, Shelter, Housing, and Crisis programs.
• Manage program budgets, expenditures, and reporting in collaboration with Corporate Services.
• Build relationships with community and health partners to improve service coordination and identify emerging needs.
• Ensure compliance with CMHA policies, legislation, and occupational health and safety standards.

Requirements

• Bachelor’s degree in social work or a related health/human services field; Master’s degree preferred.
• Minimum 5 years of experience in mental health and addictions, including crisis or stabilization settings.
• Minimum 2 years in a leadership or supervisory role in a unionized, community-based environment.
• Strong knowledge of trauma-informed, harm-reduction, and recovery-based care models, plus system navigation and crisis response.
• Valid Ontario driver’s license, proof of insurance, and access to a reliable vehicle.
• Mandatory First Aid/CPR certification; Police Vulnerable Sector Check required upon hire and maintained throughout employment.

Nice to have

• Certification or willingness to obtain ASIST and Non-Violent Crisis Intervention within 3 months.
• Bilingualism (English/French) considered an asset.

Culture & Benefits

• Supportive, inclusive, and psychologically safe workplace culture.
• Competitive compensation and benefits, including HOOPP enrollment for eligible employees.
• Opportunities for professional development and advancement.
• Meaningful work focused on improving community mental health and well-being.

Hiring process

• Submit resume and cover letter via the HRIS portal by July 24, 2026 at 4pm.
• Interviews are offered only to selected candidates.