Operations Associate (Personal Finance)

Location: Remote within Pacific Time Zone; schedule is Tuesday–Saturday, 9:00am–5:30pm PT.

Salary: $20–$22 per hour, plus bonus and benefits.

Company

hirify.global provides personal finance services that help members better understand their finances and save time and money.

What you will do

• Handle inbound member inquiries through chat and email with clear, empathetic, solutions-focused support.
• Develop, maintain, and execute processes supporting key services across chat and email channels.
• Prioritize multiple queues and manage daily workflows to resolve requests efficiently.
• Resolve unique or uncommon situations and improve workflows for emerging issues.
• Listen actively, de-escalate difficult interactions, follow up on open issues, and explain complex financial topics clearly in writing.

Requirements

• Interest in personal finance and helping others manage their money successfully.
• Excellent written communication across chat, email follow-ups, and internal notes.
• Ability to remain calm under pressure and de-escalate frustrated member interactions.
• Proactive problem-solving skills and the ability to identify issues and potential resolutions in real time.
• Ability to balance competing priorities and manage chat and email queues efficiently.
• Availability to work Tuesday–Saturday, 9:00am–5:30pm Pacific Time.

Nice to have

• Prior chat- or email-based customer service experience in a B2C technology or financial services company.

Culture & Benefits

• Health, dental, and vision plans, plus life insurance and long- and short-term disability coverage.
• 401(k) matching and a team member stock purchasing program.
• Tuition reimbursement and learning and development opportunities.
• Unlimited paid time off and competitive pay.
• Structured, hands-on training with milestones, progress check-ins, and direct feedback.