Operations Associate (Fintech)

TL;DR

Operations Associate (Fintech): Handling member inquiries via chat and email to improve financial prosperity with an accent on empathetic communication and efficient workflow management. Focus on resolving complex financial queries, optimizing support processes, and maintaining a high-quality member experience.

Location: Remote (Must be aligned with Pacific Time Zone)

Salary: $20 - $22/hour

Company

hirify.global is a personal finance platform designed to help millions of people improve their financial prosperity through a suite of money-saving services.

What you will do

• Manage inbound chat and email inquiries, providing empathetic and solution-oriented support.
• Execute and maintain operational processes for key user services across support channels.
• Prioritize multiple queues to ensure efficient and timely resolution of member requests.
• Identify and resolve unique member situations while improving overall workflows.
• Communicate complex financial topics clearly and confidently in writing.

Requirements

• Strong interest in personal finance and helping others manage their money.
• Excellent written communication skills for real-time chat and email.
• Proven ability in empathy and de-escalating frustrated customer interactions.
• Ability to balance multiple competing priorities and manage high-volume queues.
• Work schedule: Tuesday - Saturday (9am-5:30pm PT).

Nice to have

• Prior chat and/or email-based customer service experience in a B2C tech or financial services company.

Culture & Benefits

• Comprehensive Health, Dental, and Vision plans.
• 401k Matching and Team Member Stock Purchasing Program (TMSPP).
• Unlimited PTO.
• Life and Long/Short Term Disability insurance.
• Tuition reimbursement and continuous learning and development opportunities.