Managing Partner, Strategic Customer Team (Sr Principal) (SaaS)

Location: United States

Salary: $163,900–$235,000 annual base pay, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform combining workforce insights, people-first AI, HCM, and workforce management capabilities.

What you will do

• Lead long-term strategies for a portfolio of strategic enterprise customer relationships, driving value, retention, and sustainable revenue growth.
• Translate customer business priorities and transformation agendas into multi-year account strategies aligned with hirify.global capabilities and investments.
• Define measurable outcomes, establish governance frameworks, and champion customer value realization.
• Build trusted relationships with C-suite executives and facilitate executive reviews, strategic planning, and transformation discussions.
• Mobilize Sales, Customer Success, Services, Product, Support, Marketing, and executive stakeholders around customer priorities.
• Identify expansion opportunities and share customer insights to influence product, go-to-market, and innovation priorities.

Requirements

• 14+ years of experience in enterprise software, consulting, strategic account management, executive relationship management, customer transformation, or related leadership roles.
• Experience leading complex, enterprise-wide customer relationships with significant commercial impact and executive visibility.
• Proven ability to build C-suite trusted-advisor relationships and influence business strategy, transformation initiatives, and investment decisions.
• Experience developing multi-year account strategies, executive engagement models, transformation roadmaps, governance frameworks, and growth plans.
• Ability to lead highly matrixed organizations, influence without direct authority, and orchestrate cross-functional teams.
• Strong executive communication, facilitation, negotiation, presentation, and business-value translation skills.

Nice to have

• Go-to-market experience in manufacturing, retail, or healthcare.
• Experience with Fortune 500 or Global 2000 strategic customers.
• Experience in HCM, workforce management, SaaS, cloud, AI, enterprise applications, or digital transformation.
• Consulting, advisory, customer transformation, or executive strategy experience.
• Experience leading executive governance boards, Quarterly Business Reviews, Executive Business Reviews, or customer advisory programs.

Culture & Benefits

• Performance-based bonus eligibility and potential restricted stock unit awards.
• Benefits and rewards designed to support flexibility and employee well-being.
• Equal opportunity employment and disability accommodations throughout the application and interview process.