Technical Support Engineer (SaaS)

Location: Louisville, Colorado, United States. Hybrid schedule with Tuesday–Thursday in the office and two remote days.

Salary: $60,000–$75,000 annually, plus equity.

Company

hirify.global provides a website platform for agencies, SaaS companies, and web teams, combining design, collaboration, automation, and AI capabilities to power websites at scale.

What you will do

• Respond to customer support inquiries through chat, phone, and email.
• Handle technical escalations and coordinate solutions with peers.
• Promote product features and help customers adopt and fully use the platform.
• Advocate for customer needs and contribute articles and videos to the knowledge base.
• Collaborate with Sales, Product, QA, and Account Management teams.
• Support product adoption and optimization strategies for new and existing customers.

Requirements

• 1–2 years of customer support experience in a SaaS or technical software company.
• Knowledge of HTML, CSS, JavaScript, or other object-oriented languages.
• Experience using APIs.
• Technical curiosity and persistence in understanding how systems work.
• Empathy, customer ownership, and the ability to resolve inquiries effectively and efficiently.

Culture & Benefits

• Hybrid work environment with daily lunch provided in the office.
• Company-subsidized medical, dental, and vision benefits, including an HSA option with company contributions.
• 401(k) plan.
• 16 weeks of paid parental leave, unlimited PTO, and 12 company holidays.
• Annual professional development stipend.
• Collaborative environment focused on ownership, accountability, growth, innovation, and impact.