Field Service Technician/Electrical

TL;DR

Field Service Technician/Electrical: Installation, commissioning, and scheduled/emergency service for UPS, power distribution units, and battery system products with an accent on safety-critical on-site work and customer satisfaction. Focus on troubleshooting and executing field change notices while completing accurate administrative reporting under travel and flexible schedule requirements.

Location: Abilene, TX, United States; Dallas, TX, United States

Company

hirify.global designs, manufactures, and services mission-critical infrastructure technologies for data centers, communication networks, and commercial/industrial environments.

What you will do

• Perform assigned service tasks for UPS, power distribution units, and battery system products, including installation and commissioning.
• Provide on-site and phone assistance to customers and coordinate technical/procedural issues with Technical Support.
• Implement Field Change Notices and keep up with safety bulletins, safety field change notices, and service tips.
• Complete required administrative work (timecards, expense/mileage reports, service request closures, and service reports) and maintain inventory/cycle counts.
• Drive customer satisfaction by communicating clearly, documenting maintenance properly, and aiming for a first-time fix.
• Operate safely and meet on-site response time requirements, including adherence to the “14 hours rule”.

Requirements

• Work authorization: legally authorized to work in the United States; no sponsorship provided.
• Valid driver’s license.
• Experience: 2+ years of relevant industry experience, or 4+ years of military experience in a related technical field (one or more preferred certifications such as ASEET/AMEET or progress toward).
• Ability to communicate professionally in written and verbal forms and manage time between technical and administrative tasks.
• Familiarity with electrical/electronic test equipment and fundamentals; ability to follow written technical documentation and perform basic fix/repair under supervision.
• Physical ability to lift up to 50 pounds consistently and occasionally up to 75 pounds; ability to work in safety-sensitive conditions and complete pre-employment drug test, background check, and motor vehicle records check.

Culture & Benefits

• Company vehicle, smartphone, laptop, PPE, and other tools-of-the-trade provided.
• 401k, profit sharing, and generous PTO/vacation plan; medical, vision, and dental benefits.
• Technical training via a Training Academy/Regional Training Center with hands-on learning.
• 24/7 technical/factory support and access to product documentation and troubleshooting resources.
• Focus on work/life balance and safety-first culture.

Hiring process

• Pre-employment drug test, background check, and motor vehicle records check.
• Onboarding includes classroom and on-the-job training aligned to service responsibilities.