Engineering Manager (Customer Growth)

TL;DR

Engineering Manager (Customer Growth): Lead a cross-functional engineering team building customer-facing rail travel features with an accent on engineering quality, experimentation, and data-driven delivery. Focus on co-owning the team roadmap, embedding A/B testing and insight-led decision making, and integrating AI tooling into engineering workflows.

Location: London

Salary: £100K–£110K base

Company

hirify.global builds rail travel experiences and enables millions of travellers to find and book tickets across carriers and journey options.

What you will do

• Lead and develop a cross-functional engineering team, creating an inclusive, high-performing environment with psychological safety and continuous growth.
• Co-own the team roadmap with product and data partners, balancing commercial priorities with engineering quality and long-term sustainability.
• Set and uphold a high quality bar across the product and codebase, driving continuous improvement.
• Embed a data-driven delivery approach using A/B testing, experimentation, and insight-led decision making.
• Manage a mixed team of permanent employees and contractors, ensuring consistent standards and ways of working.
• Integrate AI productivity tooling into engineering workflows, remove blockers, manage dependencies, and represent the team with senior stakeholders.

Requirements

• Proven experience as an engineering manager leading software engineering teams and investing in their growth.
• Strong people management skills, including building trust and psychological safety across experience levels.
• Experience partnering with product managers to shape and deliver roadmaps with an engineering lens on customer and commercial decisions.
• Solid understanding of data-driven product development, including A/B testing and experimentation.
• Ability to maintain high engineering standards and advocate for the right technical approach in a fast-moving environment.
• Experience managing teams that include both permanent staff and contractors.

Culture & Benefits

• Hybrid model: work from the office at least 60% of the time over a 12-week period.
• 28-day Work from Abroad policy.
• Private healthcare & dental insurance, extra festive time off, and family-friendly benefits.
• 2-for-1 share purchase plans and an EV Scheme to reduce carbon emissions.
• Personal learning budgets, regular learning days, and clear career paths with transparent pay bands.

Hiring process

• Recruiter screen followed by interviews focused on leadership, delivery, and data/experimentation practices.
• Assessment of stakeholder management and experience integrating AI tooling into engineering workflows.