Customer Service Engineer (CAE)

TL;DR

Customer Service Engineer (CAE): Providing technical support, training, and sales assistance for Virtual Manufacturing & Costing (VMC) simulation software with an accent on metal manufacturing processes like forming, welding, and additive manufacturing. Focus on resolving customer issues, creating technical documentation, and driving product quality through cross-departmental collaboration.

Location: Burlington, Canada

Company

hirify.global is a global leader in electronic design and computational software, focused on solving complex technological challenges.

What you will do

• Provide helpdesk support to customers and international sales partners via web, email, and phone.
• Prepare and conduct customer-specific training courses and workshops.
• Create application examples, tutorials, and technical documentation.
• Collaborate with Product Development and sales teams to drive product evolution and quality.
• Independently manage service projects and define industry best practices.
• Analyze simulation application fields to investigate improvements in modeling and numerical implementation.

Requirements

• University degree in mechanical or materials engineering with a focus on production, forming, welding, or additive manufacturing.
• Up to 5 years of experience in CAE or relevant manufacturing technologies.
• Business fluent English (written and spoken) is required.
• Strong understanding of physical and material science fundamentals in metal manufacturing.
• Experience with non-linear finite element analysis is highly preferred.
• Availability to travel as required.

Nice to have

• Master’s degree in a relevant engineering field.
• Working knowledge of FTI or Simufact products.
• Proficiency in Windows and Linux operating systems.
• Programming skills in Python, MATLAB, C++, or Fortran.

Culture & Benefits

• Opportunity to work in an international environment with global teams.
• Focus on professional development and career growth for engineers.
• Collaborative culture dedicated to solving complex industry problems.
• Exposure to cutting-edge simulation technologies and manufacturing processes.