Customer Success Manager - FDX (Ecommerce)

TL;DR

Customer Success Manager - FDX (Ecommerce): Driving customer retention, adoption, and long-term growth for an assigned portfolio of accounts with an accent on value realization and Net Revenue Retention (NRR). Focus on developing strategic success plans, managing renewals, and identifying expansion opportunities within the eCommerce ecosystem.

Location: Hybrid in Austin, TX

Salary: $105,360 - $158,040

Company

hirify.global is a leading product feed management platform that helps brands, retailers, and agencies list and optimize products across top ecommerce channels worldwide.

What you will do

• Own a portfolio of customer accounts with accountability for retention, NRR, adoption, and customer satisfaction.
• Develop and execute success plans to align customer business objectives with measurable outcomes.
• Monitor customer health and product adoption to proactively identify risks and develop mitigation plans.
• Lead renewal motions and identify expansion opportunities through customer engagement.
• Collaborate with internal teams to resolve escalations and advocate for product improvements based on customer feedback.
• Maintain accurate account records and health tracking within Salesforce and other CS platforms.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a customer-facing role within SaaS, eCommerce, or technology.
• Proven experience managing account portfolios with accountability for retention, renewals, or revenue performance.
• Experience developing trusted relationships with executive and business stakeholders.
• Strong analytical and problem-solving skills to translate customer insights into actionable recommendations.
• Proficiency with Salesforce or similar CRM platforms.
• Must be based in or able to work in Austin, TX (Hybrid)

Nice to have

• Experience in marketplace, feed management, retail technology, digital advertising, or MarTech.
• Familiarity with Gainsight, Tableau, Grafana, or similar analytics platforms.
• Bachelor's degree or equivalent professional experience.

Culture & Benefits

• Opportunity to work within an AI-driven commerce ecosystem.
• Inclusive and accessible hiring experience with a commitment to equitable pay practices.
• Competitive base salary with potential for variable compensation (bonus/commission) and equity.
• Collaborative environment for "bold builders" and "technical trailblazers".