Technical Support Engineer (AI)

Location: London, United Kingdom — hybrid

Company

hirify.global provides an AI-powered real-time intelligence platform that detects emerging events, risks, and threats from public data across text, image, video, audio, and sensor sources in more than 150 languages.

What you will do

• Configure, deploy, and troubleshoot SSO integrations using SAML and OIDC across different identity provider environments.
• Resolve login failures, platform access issues, browser problems, and customer-side network issues involving firewalls, proxies, and DNS.
• Debug alert delivery failures across email, mobile, webhook, and API channels, including REST API and integration cases.
• Investigate customer data, logs, and application behavior to identify patterns, reproduce bugs, and determine root causes.
• Partner with Product, Engineering, and Customer Success to resolve product defects, including security-sensitive issues.
• Document solutions and contribute to the knowledge base while participating in a weekend on-call rotation approximately once every seven weeks.

Requirements

• 3+ years of experience in technical support, systems engineering, or a related technical role.
• Hands-on experience configuring and troubleshooting SAML and OIDC with identity providers such as Okta, Microsoft Entra ID, Ping Identity, and Google Workspace, including inspecting assertions and tokens.
• Strong web support skills, including inspecting network requests and supporting REST API setup.
• Experience reproducing bugs, reviewing logs, and isolating issues in web and mobile applications.
• Understanding of how corporate IT environments affect access to SaaS products and the ability to troubleshoot unfamiliar systems independently.
• Clear written and verbal communication, with the ability to explain technical concepts to non-technical audiences while managing multiple cases against SLAs and deadlines.

Nice to have

• Familiarity with Salesforce, HubSpot, Zendesk, or Jira.
• Basic database query skills.
• Experience with security operations tools such as SIEM platforms.

Culture & Benefits

• Flexible work arrangements and offices worldwide.
• Generous paid time off and sick leave.
• Professional development funds and manager development programming.
• Employee resource groups and an inclusive, equity-focused workplace.
• Mission-driven work focused on AI-powered intelligence and social impact.