Customer Support Engineer (AI)

Location: Remote, United Kingdom

Salary: £35,000–£45,000 per year

Company

hirify.global is a seed-stage legal technology startup building an eDiscovery platform for in-house legal and privacy teams, with tools for document production and redaction.

What you will do

• Handle customer tickets and questions as the first line of support.
• Build scalable, AI-enabled systems for customer support.
• Communicate customer feedback to the product development team.
• Create educational resources to help customers use the product.
• Assist with bug fixing and QA.

Requirements

• Strong interest in learning and teaching customers about software products and technical systems.
• Excellent written and spoken communication skills.
• Ability to manage multiple competing customer requests and priorities.
• Coding knowledge and an interest in developing technical skills.
• Ownership, attention to detail, and a bias for action.

Nice to have

• Knowledge of privacy or legal fields.

Culture & Benefits

• High ownership and direct impact on the future of the business.
• Close collaboration with company leadership, customers, and the wider team.
• Opportunities to grow into customer-facing or technical roles.
• Fast-paced environment with frequent shipping, autonomy, and iteration based on feedback.
• Kind, collaborative, inquisitive, inclusive culture with high standards for quality and ethics.