CSE Manager - West (Data Security)

Location: Bay Area, United States; remote work available. Travel between 25–50% annually is expected for customer engagement.

Compensation: $240,000–$260,000 per year.

Company

Cyera develops data security and AI trust infrastructure that helps enterprises securely adopt AI and protect sensitive data.

What you will do

• Lead a small customer success engineering team in a player-coach management role while supporting customers directly.
• Act as a principal escalation point and technical expert for the Cyera Platform.
• Drive customer onboarding, training, sustained platform adoption, renewals, expansion, and return on investment.
• Design and deliver customized data security use cases aligned with customer requirements and business outcomes.
• Troubleshoot technical issues, monitor customer health and usage indicators, and develop joint success plans.
• Mentor team members, conduct Quarterly Business Reviews, and communicate customer feedback to influence product development.

Requirements

• Associate degree or equivalent experience; a bachelor's degree in Computer Science or a similar field is a plus.
• At least 3 years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, administration, networking, compute assets, IAM, and permissions.
• Proficiency in SQL, Python or equivalent scripting, programming or scripting languages, APIs, and web services.
• Experience in a technical customer-facing role at a software company, including customer onboarding, renewals, expansion, and relationship ownership.
• Expertise in DLP, data privacy or protection, DSPM/CSPM, SIEM, or vulnerability management.
• Strong project management, communication, executive meeting, technical workshop, troubleshooting, and mentoring skills.

Culture & Benefits

• Remote work with office setup reimbursement.
• Unlimited paid time off, paid holidays, and sick time.
• Health, vision, and dental insurance.
• Life, short-term disability, and long-term disability insurance.