Senior Program Manager (Disaster Recovery)

TL;DR

Senior Program Manager (Disaster Recovery): Leading the enterprise disaster recovery management program to ensure product and IT systems' resilience and timely recovery with an accent on risk framework integration and technical execution. Focus on benchmarking RTO/RPO, auditing third-party SaaS vendors, and orchestrating technical response during live disruptions.

Location: Remote (US), but not eligible to be hired in CA, CT, NJ, NY, PA, WA

Salary: $116,960 - $171,900

Company

Twilio is a global cloud communications platform that empowers businesses and developers to craft personalized customer experiences.

What you will do

• Lead the annual plan development, review, and executive sign-off lifecycle for critical product and non-product systems.
• Integrate DR vulnerabilities and exercise gaps into existing risk frameworks to systematically reduce operational risk.
• Partner across the organization to execute unified Gamedays and quarterly technical tests for predictable failover.
• Benchmark and audit technical execution against strict Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).
• Review and audit business continuity and DR plans of high-exposure third-party SaaS vendors to eliminate single points of failure.
• Serve as the technical disaster recovery authority during active live disruptions.

Requirements

• Active Certified Business Continuity Professional (CBCP) designation required.
• Practical familiarity with AWS console operations, containerization, and database synchronization architectures.
• Proven experience leading technical response or recovery workflows during high-severity live outages.
• Exceptional verbal and written communication skills for distilling technical risks into engineering metrics.
• Must be based in the US (excluding CA, CT, NJ, NY, PA, WA).

Nice to have

• 7+ years of dedicated technical Disaster Recovery program management experience in a scalable, cloud-native enterprise environment.

Culture & Benefits

• Remote-first work culture emphasizing global inclusion and connection.
• Competitive pay and retirement savings program (401k).
• Generous time off, including paid sick, personal, and parental leave.
• Comprehensive healthcare insurance and wellness benefits.