Manager, Service (Quantum Computing)

TL;DR

Manager, Service (Quantum Computing): Leading the Service team within Hardware Engineering to oversee the integration, maintenance, and reliability of production quantum computing systems with an accent on operational excellence and customer support. Focus on driving service strategy, managing complex electro-mechanical hardware, and fostering a high-performing, collaborative team environment.

Location: Burnaby, Canada (Onsite)

Salary: 182,000 - 250,000 CAD per year

Company

hirify.global is a leader in the development and delivery of quantum computing systems, software, and services, providing dual-platform quantum computing products to organizations across commercial, government, and research sectors.

What you will do

• Lead, coach, and develop a team of Service Engineers and Specialists to foster a high-performing, customer-focused culture.
• Oversee the monitoring, maintenance, and reliability of the production fleet to ensure high system uptime.
• Develop and administer service policies, procedures, and response protocols in partnership with cross-functional teams.
• Lead preventative and corrective action initiatives, including root cause investigations and continuous improvement activities.
• Manage key customer, site host, and vendor relationships to ensure operational continuity.
• Oversee service tools, technical documentation, and lifecycle planning for hardware components.

Requirements

• Bachelor's degree in Mechanical Engineering, Engineering Physics, or a related discipline.
• 10+ years of experience supporting complex electro-mechanical systems in high-tech or manufacturing environments.
• Proven experience leading technical teams and developing high-performing employees.
• Experience working directly with customers to resolve complex technical issues.
• Demonstrated ability to manage multiple priorities and lead through changing business needs.
• Strong analytical, problem-solving, and interpersonal communication skills.

Nice to have

• 5+ years of experience with cryogenic and/or high vacuum systems.

Culture & Benefits

• Company ownership and competitive compensation packages.
• Commitment to a culture of empathy, straight talk, and continuous learning.
• Opportunities to work with distinguished domain experts in a diverse and innovative environment.
• Focus on career growth and empowerment through coaching and leadership development.