Technical Application Specialist (ERP)

TL;DR

Technical Application Specialist (ERP): Diagnosing, troubleshooting, and debugging specialized retail accounting software with an accent on customer-centric support and complex issue resolution. Focus on managing end-to-end support cases, collaborating with cross-functional teams, and maintaining deep expertise in ERP modules and supply chain business processes.

Location: Must be based in Minneapolis, US (Hybrid role).

Salary: $62,000 – $100,000 USD

Company

hirify.global is a global provider of industry-specific software solutions, including AI-driven ERP systems, designed to help businesses in manufacturing, retail, and distribution stay future-ready.

What you will do

• Investigate and resolve complex application support cases for BisTrack customers.
• Apply advanced technical knowledge to troubleshoot issues where standard procedures are insufficient.
• Liaise between support, development, quality assurance, and professional services teams.
• Manage assigned support cases end-to-end with clear communication via phone and email.
• Stay current with software updates, new features, and system changes.
• Mentor and support team members to improve overall service delivery and technical expertise.

Requirements

• 3+ years of experience in technical support.
• Strong verbal and written communication skills in English.
• Knowledge of supply chain management (SCM) concepts and business processes.
• Understanding of ERP modules, specifically order management, purchasing, and inventory management.
• Proficiency in troubleshooting ERP applications or similar software packages.
• Post-secondary education in a related discipline or equivalent industry experience.

Nice to have

• Work experience in manufacturing, retail, or distribution business processes.
• Knowledge of Microsoft SQL.
• Experience with analytical tools.

Culture & Benefits

• Comprehensive health and wellness benefits.
• Free LinkedIn Learning licenses for all employees.
• Mentorship programs and internal mobility opportunities with 25% of roles filled internally.
• Inclusive, global workplace culture.
• Support for work-life balance and professional development.