Junior Desktop Support (IT Support)

TL;DR

Junior Desktop Support (IT Support): Providing front-line technical assistance and maintaining IT systems for a global remote organization with an accent on hardware/software troubleshooting and employee onboarding. Focus on resolving service requests, managing user accounts in Active Directory, and maintaining technical documentation.

Location: Remote, must be based in Costa Rica

Company

Global leader in learning and development blending high-end storytelling with AI and VR to help organizations flourish.

What you will do

• Provide front-line desktop support and troubleshoot hardware and software issues.
• Install and configure computer systems, operating systems, and business applications.
• Manage employee onboarding, including workstation imaging and account setup.
• Perform routine system administration, user account management, and software updates.
• Resolve IT service requests via ticketing systems such as ServiceNow, Jira, or Zendesk.
• Create and maintain technical documentation, troubleshooting guides, and user manuals.

Requirements

• Location: Must be based in Costa Rica.
• Working familiarity with Windows, macOS, and basic Linux command line.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi.
• Experience with Active Directory or equivalent directory services.
• Strong customer service orientation and communication skills for non-technical users.
• Availability: Up to 20 hours per week.

Nice to have

• CompTIA A+ or Network+ certifications.
• Basic scripting knowledge in PowerShell or Bash.
• Experience with Jamf for Mac device management or Windows imaging tools.

Culture & Benefits

• Remote-first organization with a tight-knit, global community.
• Culture built on radical empathy and creative excellence.
• Life-centered work approach that balances profit with social impact.
• Opportunity to work with iconic global brands like Google and Adidas.