Customer Training Specialist (SaaS)

TL;DR

Customer Training Specialist (SaaS): Delivering and designing training programs for a beauty and wellness software platform with an accent on e-learning content development and customer onboarding. Focus on creating standardized instructional materials, developing curricula using authoring tools, and analyzing usage data to improve product adoption.

Location: Seattle, Washington, United States (Bellevue)

Salary: $100,000 - $120,000 USD

Company

hirify.global is a unicorn cloud-based software provider for the beauty and wellness industry, powering over 30,000 businesses across 50 countries.

What you will do

• Deliver engaging training to customers via live sessions, online webinars, and remote formats.
• Design and develop e-learning content using Camtasia, Articulate Storyline, and Adobe Captivate.
• Create standardized instructional materials and curricula with clear learning objectives.
• Collaborate with customers to assess training needs and build tailored onboarding plans.
• Support product implementation both remotely and onsite.
• Analyze customer usage data and feedback to continuously improve training effectiveness.

Requirements

• 5+ years of experience in a customer-facing training or instructional design role.
• Proven experience developing training for SaaS or enterprise-level applications.
• Strong background in instructional design and adult learning principles.
• Proficiency in e-learning authoring tools and familiarity with Learning Management Systems (LMS).
• Bachelor’s degree in Computer Science, Instructional Design, Education, or a related field.
• Willingness to travel up to 25%.

Nice to have

• Fluency in European or Southeast Asian languages.

Culture & Benefits

• Work at a high-growth "Next Tech Titan" unicorn company.
• Opportunity to support a vast portfolio of global beauty and wellness brands.
• Certified Great Place to Work environment.
• Commitment to employee empowerment and professional growth.