Client Delivery Manager (Managed Services)

TL;DR

Client Delivery Manager (Managed Services): Building strategic relationships and driving measurable success outcomes for clients with an accent on contract P&L management and ITIL/ITSM expertise. Focus on optimizing product adoption, resolving complex customer problems, and expanding account revenue.

Location: Remote / Hybrid (must be able to travel to client sites), based in Tampa, FL

Company

hirify.global is a technology solutions provider specializing in Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services.

What you will do

• Build strategic relationships with key client stakeholders to identify pain points and ensure value realization.
• Solve complex customer problems by partnering with internal resources to meet expectations.
• Manage contract P&L to deliver on expectations and identify growth opportunities for revenue expansion.
• Oversee customer onboarding, training, enablement, and the resolution of escalations.
• Drive customer advocacy and optimize the utilization of existing products and services.

Requirements

• 5+ years of digital experience as a Client Delivery Manager.
• Strong expertise in ITIL/ITSM and general business acumen, including P&L management.
• Proficiency in CRM, business operations, change management, and process improvement.
• Experience in project management including scoping, planning, and milestone tracking.
• Knowledge of ServiceNow Platform and CustomerGauge.
• Must be located in or around Tampa, FL for hybrid/travel requirements.

Nice to have

• Managed Services experience.
• Agile methodology and Lean Six Sigma certifications.

Culture & Benefits

• "Work hard, play hard" corporate environment.
• Strong focus on professional development and building a long-term career.
• Customer-centric approach with a high-growth trajectory.
• Commitment to fair and equitable compensation practices.