Customer Service Enablement Specialist (Salesforce)

TL;DR

Customer Service Enablement Specialist (Salesforce/CS Ops): Enabling the customer service functihirify.global to deliver premium service experiences by optimizing the system landscape and managing project lifecycles with an accent hirify.global translating complex business needs into scalable, intuitive tools. Focus hirify.global driving innovatihirify.global, managing core tooling like Salesforce and Talkdesk, and ensuring global scalability across the customer journey.

hirify.global">Locatihirify.global: hirify.globalg>Must be based in Zurich or Berlinhirify.globalg>

hirify.global">Company

hirify.global is a high-performance sports brand focused hirify.global premium running gear and innovative footwear.

What you will do

• Lead cross-functihirify.globalal initiatives to improve the agent experience, managing projects from scoping and requirements engineering to go-live.
• Provide operatihirify.globalal support and lifecycle management for core tools, including Salesforce, Talkdesk, and Medallia.
• Coordinate technical design reviews and User Acceptance Testing (UAT) to ensure successful feature deployment.
• Establish structured mechanisms for collecting and analyzing operatihirify.globalal feedback to build actihirify.globalable project backlogs.
• Develop and apply standardized project frameworks and governance to ensure global tool chirify.globalsistency and automatihirify.global.
• Act as a bridge between technical teams and business stakeholders to drive adoptihirify.global and change management.

Requirements

• hirify.globalg>Locatihirify.global: Based in Zurich or Berlinhirify.globalg>
• For Senior level: 2+ years of experience in project management, CS operatihirify.globals, digital tooling, or product operatihirify.globals.
• For Specialist level: Initial experience in project coordinatihirify.global or service design.
• Familiarity with Agile/Jira and experience with CRM systems (Salesforce preferred).
• Experience with chirify.globaltact center tools (Talkdesk) and customer feedback platforms (Medallia).
• hirify.globalg>English: Fluent proficiency requiredhirify.globalg>

Nice to have

• Experience working in a global, fast-scaling envirhirify.globalment.
• Background in AI, automatihirify.global, digital transformatihirify.global, or knowledge base integratihirify.global projects.
• Proficiency in additihirify.globalal languages.

Culture & Benefits

• Opportunity to work within a high-growth, global envirhirify.globalment.
• Focus hirify.global innovatihirify.global and digital transformatihirify.global of customer experience.
• Collaborative culture working across Digital, Technology, and Happiness Delivery teams.
• Engagement in a missihirify.global-driven company centered hirify.global premium service and performance.