Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Telecom): Managing post-sale relationships and driving revenue growth for an existing customer base with an accent on upselling, cross-selling, and service renewals. Focus on acting as a trusted advisor, facilitating customer onboarding, and collaborating with sales and solutions teams to maximize account value.

Location: Must be based in New York, New Jersey, Connecticut, or Massachusetts

Company

hirify.global is a leading provider of elastic interconnection services, enabling businesses to connect their networks to cloud and service providers globally.

What you will do

• Collaborate with Direct Sales and Solutions Architects to drive revenue growth and retention within an existing customer base.
• Proactively manage the renewal process and convert month-to-month subscriptions to term contracts.
• Act as a trusted advisor for customer onboarding, enablement, and product adoption.
• Execute outreach strategies to introduce new product enhancements and ecosystem partner opportunities.
• Analyze customer experience trends and report growth opportunities via Salesforce.
• Facilitate the resolution of commercial and service-related issues to ensure customer satisfaction.

Requirements

• 3+ years of experience in Enterprise software, Internet, or Telecommunications industries.
• 3+ years of experience in Account Management or Customer Success roles.
• Proven ability to work in a fast-paced technical environment with multiple goals.
• Strong verbal and written communication skills for cross-organizational collaboration.
• Consultative selling approach with a focus on identifying and solving customer pain points.
• Experience in proposing or deploying cloud and virtualized compute solutions is highly desired.

Culture & Benefits

• Flexible working environments.
• Generous study and training allowance with 5 days of paid study leave.
• Health and wellness program.
• Contemporary and creative workspaces.
• Celebrated success through internal recognition awards.