Care Coordinator (Non-Clinical) (Healthcare)

TL;DR

Care Coordinator (Non-Clinical) (Healthcare): Providing clinical and clerical support for children with special healthcare needs in a virtual Value-Based Care environment with an accent on patient triage, schedule management, and social service referrals. Focus on coordinating care transitions, managing EHR documentation, and ensuring high-quality virtual patient interactions.

Location: Remote (EST required). New Jersey residence strongly preferred

Salary: $21 - 24 per hour

Company

A tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs through virtual-first and in-home services.

What you will do

• Handle incoming patient calls, perform protocol-based triage, and route inquiries to providers via EHR.
• Communicate lab results to patients using phone calls and template-based letters.
• Perform pre-visit preparations, ensuring all medical records, labs, and imaging results are available in the record.
• Manage patient scheduling, reduce no-show rates, and initiate appropriate social service referrals.
• Prepare medical forms, including disability forms, home health orders, and DME requests, for provider signature.
• Generate reports to assess population health and identify vulnerable patients for community-based support.

Requirements

• High-school level education or equivalency.
• 2-4 years of healthcare experience in outpatient clinics (specialty/multispecialty clinics preferred).
• Must be based in the US and able to work within the EST time zone.
• Strong preference for candidates residing in New Jersey.

Nice to have

• Spanish fluency.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with company-funded HSA and Dependent Care FSA.
• 401(k) with 4% match, fully vested from day one.
• Generous time off: 20 days PTO, 10 company holidays, and 2 floating holidays.
• Employer-paid short-term and long-term disability, plus life insurance.
• Paid new parent leave and eligibility for an employee equity purchase program.