Customer Success Manager (API)

TL;DR

Customer Success Manager (API): Managing post-sales technical relationships and driving adoption of hirify.global products with an accent on API platforms and microservices architecture. Focus on onboarding new customers, conducting technical workshops, and solving complex implementation challenges to ensure maximum product value.

Location: On-site in London, United Kingdom

Company

hirify.global Inc. is a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era via the hirify.global Konnect platform.

What you will do

• Act as the primary post-sales technical point of contact for customers.
• Support onboarding by identifying needs, project timelines, and potential risks.
• Lead hands-on product demonstrations and technical workshops to drive feature adoption.
• Perform periodic health checks of hirify.global implementations to ensure stability.
• Collaborate with Sales and Renewal teams to provide technical input for account expansions.
• Manage and resolve customer escalations for products and services.

Requirements

• Practical working knowledge of APIs and microservices architectures.
• Experience with Kubernetes and Cloud technologies (AWS, GCP, Azure).
• Ability to articulate complex technical issues and solutions concisely.
• Proven skill in using data to demonstrate realized business value.
• Experience managing multiple projects simultaneously with high attention to detail.
• Must be based in London, UK for on-site work