обновлено 6 дней назад
Technical Support Advisor (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Advisor (AI): Triaging, troubleshooting, localizing, and escalating complex client issues for an AI customer service platform with an accent on API-based diagnostics, backlog management, and structured problem-solving. Focus on resolving difficult-to-reproduce technical issues, supporting internal teams with platform debugging, and turning stakeholder input into feature requirements and bug reports.
Location: Remote - UK
Company
is an AI customer service company and AI transformation platform that helps enterprise organizations automate customer conversations and improve service delivery.
What you will do
- Triage, troubleshoot, localize, and escalate complex client support issues to Technical Support Engineering within agreed service levels.
- Provide technical support and a high-quality customer service experience to clients.
- Support non-engineering teams with using, debugging, and understanding the platform.
- Maintain and improve internal product documentation for the client support team.
- Develop deep product knowledge and derive structured feature requirements and bug reports from stakeholder input.
Requirements
- Proven experience resolving difficult-to-reproduce issues involving products or infrastructure beyond the company’s own platform.
- Experience with Postman or cURL and a working knowledge of APIs.
- Experience supporting web applications using Jira, Zendesk, and Salesforce.
- Strong backlog management, analytical troubleshooting, and prioritization skills.
- Ability to explain complex concepts to different audiences and pt communication style.
- Ability to work remotely from the UK.
Culture & Benefits
- Unlimited vacation and flexible working hours.
- Extended health, dental, vision, travel, and life insurance coverage for full-time permanent employees.
- Wellness account and employee and family assistance plan.
- Remote-first work with access to a local hub and a work-from-home budget.
- Learning and development budget, plus access to AI tools and hands-on work with large language models.
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