Associate Technical Support Engineer (Confluent)

TL;DR

Associate Technical Support Engineer (Confluent): Providing technical support and resolving customer issues for real-time data streaming platforms with an accent on Apache Kafka and cloud infrastructure. Focus on diagnosing complex connectivity problems, collaborating with engineering teams, and improving product documentation.

Location: Must be based in the United Kingdom (Hursley, Hampshire)

Company

hirify.global is a global technology and consulting leader focused on AI, hybrid cloud, and enterprise software solutions.

What you will do

• Resolve technical issues for customers using Confluent data streaming deployments.
• Collaborate with core engineering teams to provide real-time product feedback.
• Improve product documentation and author knowledge base articles.
• Create and review product demos and internal tooling.
• Contribute to process development for efficient support operations.

Requirements

• Must be based in the United Kingdom.
• Experience diagnosing and resolving customer technical issues.
• Understanding of cloud networking fundamentals in AWS, GCP, or Azure (provisioning, connectivity, VPC peering).
• Basic Linux command line experience.
• Strong desire to ensure customer success through direct interaction.
• Interest in learning about streaming data and becoming a Confluent Cloud domain expert.

Culture & Benefits

• Opportunity to work with diverse technologies and global teams.
• Commitment to continuous learning and professional development.
• Supportive environment that values innovation and personal responsibility.
• Access to hirify.global’s extensive resources and career advancement tools.