Director, Product Management (AI)

TL;DR

Director, Product Management (AI): Defining and executing the strategy for AI-powered asynchronous engagement across hirify.global Cloud with an accent on messaging, email, and digital customer journeys. Focus on operationalizing AI capabilities into production-scale customer outcomes and increasing automation participation.

Location: Hybrid in Ireland (Galway office)

Company

hirify.global is an AI-powered experience orchestration platform that helps over 8,000 organizations worldwide create better customer and employee experiences.

What you will do

• Define the vision and strategy for AI-powered asynchronous engagement experiences across messaging and email.
• Partner with AI platform and engineering teams to integrate AI capabilities into complete customer journeys.
• Establish success measures tied to automation participation and operational efficiency.
• Engage with enterprise customers to validate new AI engagement approaches and monitor market trends.
• Lead and coach a team of Product Managers to focus on AI-native product management and customer outcomes.
• Align cross-functional stakeholders around a common vision for AI-powered engagement.

Requirements

• 10+ years of Product Management experience in enterprise SaaS or AI-powered software.
• 5+ years of experience leading product managers and product organizations.
• Demonstrated experience launching AI-powered products or workflow automation solutions.
• Strong understanding of conversational AI, generative AI, or digital customer engagement systems.
• Bachelor's degree required; MBA preferred.

Nice to have

• Experience with AI copilots, virtual agents, or agentic AI solutions.
• Familiarity with contact center, CRM, or CX engagement platforms.
• Experience driving AI adoption within complex, matrixed enterprise environments.

Culture & Benefits

• Flexible-first culture with hybrid schedules and work-from-home options.
• Comprehensive health coverage including private insurance and dental plans.
• Competitive employer-supported pension scheme and annual bonus program.
• Career development through mentoring and continuous learning opportunities.
• Family-friendly policies including generous paid maternity and paternity leave.
• Wellness supports and unique perks like August Free Fridays.

Hiring process

• Initial application review by the Talent Acquisition and hiring teams.
• Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and other team members (maximum of five interviews total).