Senior Product Designer (Customer Success)

TL;DR

Senior Product Designer (Customer Success): Designing end-to-end post-purchase experiences for a complex product ecosystem with an accent on AI-augmented service interactions and delivery management. Focus on validating strategic opportunities through experimentation, ensuring cross-functional consistency, and balancing user needs with operational constraints.

Location: Must be based in Europe with the legal right to work

Company

A remote-first product organization focused on building seamless customer journeys and innovative service experiences.

What you will do

• Lead the design of end-to-end post-purchase journeys including tracking, returns, and repairs.
• Shape AI-augmented customer service solutions across conversational and human touchpoints.
• Prioritize strategic product opportunities using data, research, and experimentation.
• Collaborate with product managers and engineers to ensure consistent cross-squad experiences.
• Coordinate interactions between customers, logistics providers, and operational partners.
• Advocate for customer-centric decisions by testing assumptions and validating solutions.

Requirements

• Minimum 5 years of experience in digital product design from discovery to delivery.
• Proven ability to thrive in ambiguous environments using iterative design and feedback.
• Strong proficiency in applying AI tools to enhance design workflows.
• Experience designing across complex systems involving multiple teams or external platforms.
• Must be based in Europe with the legal right to work.
• Fluent professional English required.

Nice to have

• Experience designing customer support, e-commerce, or AI-assisted experiences.
• Proficiency in German.

Culture & Benefits

• Fully remote role with flexibility to work from anywhere in Europe.
• Optional access to modern office environments for hybrid collaboration.
• Dedicated learning budget for professional development.
• Access to mental health and personal development coaching.
• Regular team gatherings and office weeks for collaboration.
• Inclusive, feedback-driven culture focused on autonomy and work-life balance.