Client Service Associate

TL;DR

Client Service Associate (Customer Support): Provide timely client assistance over live chat, phone, email, and text for a modern banking platform with an accent on resolving issues and supporting finance operations workflows. Focus on handling everything from password resets to complex service questions like ERP integration guidance and expense policy setup.

Location: Salt Lake City (in-office, five days per week)

Salary: $58,000 - $70,000

Company

hirify.global is a modern banking platform for startups with real human support.

What you will do

• Resolve client issues via chat, phone, email, and text while following hirify.global service standards.
• Answer service questions ranging from basic technical problems to complex guidance (e.g., ERP integrations, expense management policy setup).
• Document common issues and resolutions to build the team knowledge base.
• Collect client feedback and communicate ongoing issues to teammates and leadership for follow-up.
• Follow established protocols and procedures for client service delivery.

Requirements

• 2+ years of customer service experience.
• Strong communication skills with the ability to explain complex concepts clearly.
• Basic understanding of finance concepts (banking, credit cards, accounting principles).
• Comfort working in a fast-paced environment with changing priorities.
• Ability to work on-site in Salt Lake City during lighter on-site coverage shifts.

Culture & Benefits

• In-office role in Salt Lake City, five days per week, with parking included.
• Two shift options (MST): Tuesday–Saturday 3:00 PM–12:00 AM or Sunday–Thursday 3:00 PM–12:00 AM.
• Base pay plus equity, healthcare benefits, and paid time off.
• Opportunity to build customer service and finance operations skills at a growing company.

Hiring process

• Select a preferred shift (or indicate openness to both) during the application.