Client Success Manager (Fintech)

TL;DR

Client Success Manager (Fintech): Managing key customer relationships and leading the customer support function for a financial wellness platform with an accent on onboarding and operational efficiency. Focus on iterating on early-stage operational processes, driving exceptional business results, and improving the financial health of US users.

Location: Remote (US). Ability to work EST or CST hours preferred.

Salary: $80,000 - $120,000 a year

Company

hirify.global is a fintech startup redefining financial health by making personalized financial expertise inclusive and accessible through technology.

What you will do

• Manage key customer relationships as the primary point of contact for employer partners and users.
• Lead the customer support function and gather valuable feedback from end users.
• Build and iterate on operational tests and processes from scratch to support company scaling.
• Streamline operational workflows to improve efficiency and drive business results.
• Collaborate directly with the Founding Team to execute growth strategies.

Requirements

• 2+ years of experience in an execution-focused role with the ability to work independently.
• Strong analytical and structured thinking skills.
• Excellent written and verbal communication and interpersonal skills.
• Proven ability to manage competing priorities and pivot quickly in a fast-paced environment.
• Must be based in the United States (implied by benefits and salary structure).

Culture & Benefits

• Competitive salary and an employee-friendly equity compensation plan.
• 401(k) with employer match and comprehensive health, dental, and vision insurance (including FSA).
• Remote-first culture with unlimited vacation and generous parental leave.
• Regular team events and offsites to maintain a tight-knit community.
• Unlimited access to financial professionals for personal financial and tax advice.