Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Partnering with Enterprise customers to maximize the value of their investment in hirify.global with an accent on workflow transformation and AI-driven adoption. Focus on guiding customers through platform integration, API utilization, and organizational change management to drive measurable business outcomes.

Location: Must be based in Japan

Company

hirify.global is a visual workspace for innovation that enables distributed teams to collaborate, brainstorm, and design products on an infinite canvas.

What you will do

• Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle using AI capabilities.
• Guide customers in adopting AI-driven ways of working, including prompt engineering and automation.
• Support platform integration using APIs and technical capabilities to reduce tool fragmentation.
• Equip internal champions with strategies to scale adoption and establish governance models.
• Partner with Customer Success Managers to deliver impactful Quarterly Business Reviews (QBRs).
• Provide data-driven recommendations to improve platform engagement and ROI.

Requirements

• 5+ years of experience in consulting, technical account management, or customer success within enterprise SaaS.
• Native-level Japanese and business-level English proficiency.
• Hands-on experience with AI tools, prompt engineering, or automation workflows.
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
• Proven ability to lead workflow transformation and change management at scale.
• Experience in the Japanese enterprise market is highly advantageous.

Culture & Benefits

• Global benefits package including equity and wellbeing support.
• WFH equipment allowance and annual Learning & Development stipend.
• Diverse, collaborative, and inclusive team environment.
• Opportunity to work with a global platform serving over 100M users.