Technical Account Manager (Japan)

Location: Japan

Company

hirify.global provides a visual Innovation Workspace with an infinite canvas for workshops, meetings, product design, and collaborative ideation.

What you will do

• Redesign and optimize enterprise customer workflows across the Discover–Define–Deliver lifecycle using hirify.global’s AI capabilities.
• Guide AI-driven adoption, including prompt engineering, automation opportunities, and integration strategies.
• Support integrations with APIs and enterprise IT ecosystems while monitoring platform health, engagement, and usage.
• Enable internal champions and Centers of Excellence to scale adoption, governance, and best practices.
• Partner with Customer Success Managers on QBRs, data-driven recommendations, ROI measurement, and long-term success plans.
• Lead customer-facing workflow transformation and organizational change initiatives with a high degree of autonomy.

Requirements

• 5+ years of experience in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS.
• Strong technical fluency with APIs, integrations, and enterprise IT ecosystems.
• Experience leading workflow transformation, platform adoption, change management, and data-driven decision-making at scale.
• Ability to facilitate executive-level discussions and cross-functional workshops independently.
• Native-level Japanese and business-level English are required.
• Experience with the Japanese enterprise market is highly advantageous.

Nice to have

• Hands-on experience with AI tools, prompt engineering, or automation workflows.
• Experience in the Japanese enterprise market.
• Knowledge of rapidly evolving AI trends and their application to customer strategies.

Culture & Benefits

• Global, diverse, and collaborative working environment.
• Equity and a wellbeing benefit.
• Work-from-home equipment allowance.
• Annual Learning & Development stipend.
• Location-specific benefits may vary.