Senior Premium Solutions Manager (SaaS)

Location: Tokyo, Japan; hybrid

Company

hirify.global is a global B2B SaaS product company providing a secure data room platform for business collaboration and high-stakes M&A transactions.

What you will do

• Enable premium clients to execute M&A projects through operational execution, product guidance, and workflow coordination.
• Guide investment banking and advisory clients through onboarding, project launches, migrations, and critical transaction phases.
• Advise on data room setup, permissions, workflows, governance, Q&A, reporting, and user management.
• Investigate client issues, identify root causes, perform data room operations, and provide practical workarounds.
• Use AI-assisted and conventional tools to identify risks, errors, and friction points before they affect clients.
• Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operations on client-critical matters.

Requirements

• 2+ years of experience in Solutions Management, Account Management, Technical Account Management, Sales Engineering, Customer Support, or Customer Success.
• Experience working with fast-paced, high-pressure B2B clients and tight deadlines.
• Clear written and verbal communication, strong analytical skills, and practical problem-solving ability.
• Strong organization, initiative, emotional intelligence, and judgment when guiding, executing, or escalating.
• Native-level Japanese proficiency required.

Nice to have

• Business-level English proficiency.
• Background in SaaS, financial services, fintech, or information security.
• Interest in financial markets, M&A, or investment banking.
• Experience applying AI tools to risk detection, case investigation, documentation, or client communication.

Culture & Benefits

• Hybrid flexibility, home workplace budget, co-working expense coverage, and an individual IT budget.
• Access to AI-powered tools, hirify.global Academy courses, external learning support, professional literature, and subscriptions.
• Personal development planning, internal talent mobility, and support for speaking or writing.
• Wellness package, sports competition funding, paid health-related time off, and 15 business days of annual leave.
• Budgets for global team gatherings and an internal referral program.
• Core values include Commitment, Excellence, Collaboration, Trust, and Care.