Customer Success Advisor

Location: Worcester, UK — hybrid

Company

hirify.global is an ecosystem of online service and hosting brands supporting more than 2.5 million customers across Europe and beyond.

What you will do

• Handle customer billing and account enquiries, primarily by phone.
• Manage customer requests through the ticketing system during rotation periods.
• Provide personalised guidance to help customers maximise the value of products and services.
• Understand customer needs, recommend suitable solutions, and collaborate with internal teams on complex issues.
• Support sales and retention targets by identifying cross-sell and upsell opportunities.
• Maintain accurate interaction records and stay informed about product updates and customer feedback.

Requirements

• Experience in customer support, preferably in a phone-based role.
• Experience in a commercial or sales-driven environment.
• Strong communication, active listening, and problem-solving skills.
• Ability to build rapport, provide effective solutions, and deliver excellent customer service.
• Self-motivation, attention to detail, teamwork, and ability to work to tight deadlines.

Culture & Benefits

• Diverse and inclusive culture.
• Flexible working opportunities within a hybrid environment.
• Relaxed and collaborative atmosphere with coach-style leadership.
• Enhanced holiday scheme and birthday bonus.
• Customer-focused culture built around teamwork, openness, respect, and continuous improvement.