Senior Analyst, TechEx (IT Support)

TL;DR

Senior Analyst, TechEx (IT Support): Providing advanced deskside and remote support to end-users within Enterprise IT Operations with an accent on operational service delivery and system administration. Focus on provisioning user resources, administering IT platforms, and collaborating with engineering to scale workflows.

Location: Hybrid (Montréal, Canada) — requires contributing from the office a minimum of four days per week

Company

hirify.global is one of the world's leading media and entertainment companies, operating major brands like NBC, Universal Pictures, and Peacock.

What you will do

• Provide advanced deskside and remote support to ensure timely resolution of technical issues.
• Provision user accounts, mailboxes, licenses, and other service-related resources.
• Configure and administer tasks across various IT platforms using internal tooling.
• Partner with engineering teams to design and transition recurring activities into scalable workflows.
• Oversee the technical aspects of onboarding and offboarding workflows with minimal escalation.
• Maintain accurate documentation of procedures and task execution.

Requirements

• Proven experience in an IT support or deskside analyst role with strong troubleshooting skills.
• Familiarity with enterprise systems including Active Directory, Exchange, and Microsoft 365.
• Fluency in both English and French (written and oral) is required to support employees across Canada and the US.
• Ability to analyze complex technical issues, identify root causes, and recommend long-term solutions.
• Strong critical thinking and decision-making skills to work autonomously and manage priorities.
• Strong organizational and time management skills in a fast-paced environment.

Nice to have

• Demonstrated ability to quickly adapt to new tools, technologies, and processes.
• Experience working cross-functionally with engineering or infrastructure teams.

Culture & Benefits

• Inclusive culture that champions diversity and opportunities for community service.
• Opportunity to work with a global portfolio of world-class content and entertainment brands.
• Hybrid work schedule.