Service Desk Technician (IT Support)

TL;DR

Service Desk Technician (IT Support): Providing desktop and technical support for local and remote offices with an accent on Windows environment and hardware deployment. Focus on managing service requests, deploying software images, and maintaining workstation infrastructure for global operations.

Location: Mississauga, ON, Canada. Must have legal authorization to work in Canada without sponsorship. Driver’s license and access to a vehicle required.

Salary: $27.00 - $35.00 per hour

Company

A global professional services firm with over 70 years of expertise in mining, energy, and infrastructure.

What you will do

• Provide desktop services to end-users globally, including PCs, phones, and network equipment.
• Manage and prioritize service support requests through ticket systems like Zendesk, ServiceNow, or Remedy.
• Deploy system images and software to computers both locally and remotely.
• Coordinate the physical setup, breakdown, and relocation of workstations.
• Create and maintain technical support and procedural documentation for users and groups.
• Ensure adherence to organizational information security policies and standards.

Requirements

• College diploma or degree with experience in desktop/technical support in a Microsoft Windows environment.
• Minimum 3 years of relevant experience in a corporate service desk technical support role.
• Proficiency in Microsoft Windows 10/11, Office 365, Teams, SharePoint, Active Directory, and Exchange.
• Legal authorization to work in Canada without employer sponsorship.
• Valid driver’s license and daily access to a vehicle.
• Strong oral and written English proficiency.

Nice to have

• Experience with engineering software such as Autodesk, ESRI, and Bentley products.
• A+, Network+, or Microsoft certifications.
• Familiarity with standard helpdesk software and remote user support.

Culture & Benefits

• Flexible work environment.
• Long-term career development opportunities.
• Opportunity to collaborate on innovative global projects.
• Inclusive workplace focused on diversity and innovation.