Team Leader Desktop Support

TL;DR

Team Leader Desktop Support (IT Operations): Leading a team of professionals across Canada to deliver and improve end-user computing services with an accent on device lifecycle management, software deployment, and security compliance. Focus on driving operational efficiency through automation, managing service levels, and building strong relationships with business stakeholders.

Location: Must be based in Canada and hold Permanent Resident or Citizenship Status.

Salary: 88,158 - 99,177 CAD

Company

A national health solutions partner providing insurance, primary care, and emergency medical services to millions of Canadians.

What you will do

• Lead and develop the Desktop Services team through coaching and performance management.
• Manage daily delivery of remote and on-site support, device provisioning, and software deployment.
• Ensure incidents and service requests are resolved in alignment with service levels and security requirements.
• Oversee the full lifecycle of end-user technology, including procurement, inventory, and secure disposal.
• Monitor service performance and implement improvements through automation and documentation.
• Build effective relationships with vendors and business teams while serving as a leadership escalation point.

Requirements

• Must be a Canadian citizen or Permanent Resident with at least 5 years of residency in Canada.
• Must be able to obtain Reliability Status Clearance (Enhanced Level B).
• Bachelor’s degree or diploma in IT, Computer Science, or related field.
• 5+ years of experience in enterprise technology services or desktop support.
• Proficiency in supporting Windows, macOS, iOS, and Android environments.
• Strong knowledge of IT service management practices and endpoint security.

Nice to have

• Fluency in French (written and spoken).

Culture & Benefits

• Permanent full-time role with career growth opportunities.
• Hybrid or remote work arrangements.
• 100% employer-paid health, dental, and vision benefits from Day 1.
• 100% employer-matched Defined Contribution Pension Plan.
• Annual performance-based incentive bonus.
• Generous vacation policy including a gifted week in the first year.