Customer Success Manager, LATAM - Portuguese

Location: Hybrid in Tampa, Florida, United States; in the office four days per week on Monday, Tuesday, Thursday, and Friday.

Company

hirify.global provides a unified IT operations platform for endpoint management, autonomous patching, backup, and remote access, serving nearly 40,000 customers in more than 140 countries.

What you will do

• Manage and grow an individual portfolio of existing customer accounts.
• Serve as the primary point of contact and proactively engage customers through regular outreach.
• Build stakeholder relationships and identify, qualify, develop, and close cross-sell and upsell opportunities.
• Analyze customer needs and present solutions that support product adoption and business outcomes.
• Document account activity, contact information, and opportunities in Salesforce, including accurate forecasting.
• Monitor market conditions and competitive activity while responding efficiently to customer requirements and escalations.

Requirements

• Experience managing a portfolio of customer accounts and guiding customers through their journey.
• Strong consultative communication, active listening, influencing, objection-handling, and customer advocacy skills.
• Polished verbal and written communication skills.
• Proven record of achieving and maintaining sales targets.
• Extensive IT knowledge and the ability to remain calm when handling customer issues and escalations.
• Portuguese-language capability for the LATAM customer portfolio and availability to work from the Tampa office four days per week.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Collaborative, kind, and curious work environment.
• Full-time hybrid work arrangement.
• Medical, dental, and vision insurance.
• 401(k) plan and unlimited paid time off.
• Opportunities for professional growth and advancement.
• Visa sponsorship is not available for this position.