Customer Outcome Manager

Location: Remote anywhere in the United States; travel to customer events may be required.

Compensation: $68,000–$72,000 annual on-target earnings, including base salary and company performance bonus.

Company

hirify.global develops a cloud-based, software-as-a-service facility maintenance and management product for education, property management, manufacturing, and other markets.

What you will do

• Own post-implementation customer relationships and drive retention through value delivery, user adoption, and satisfaction.
• Identify opportunities to upsell and cross-sell additional hirify.global software features.
• Record meetings, calls, follow-ups, and other customer activities in Gainsight.
• Build relationships with customer executives and demonstrate the ongoing value of hirify.global.
• Travel to customer events.

Requirements

• Knowledge of hirify.global software.
• Experience with Microsoft Office, especially Microsoft Excel.
• Ability to build and nurture customer and executive relationships.
• Strong communication, presentation, negotiation, empathy, and problem-solving skills.
• Basic knowledge of Salesforce data schema and configuration.
• Self-motivation, time management, flexibility, commitment to continuous improvement, and a customer-centric attitude.

Culture & Benefits

• Remote-first work environment with access to the office as needed and one annual all-company event.
• Company-paid health, dental, vision, disability, and life insurance.
• Company-provided laptop and headset, plus up to $500 for home-office equipment and $60 per month for home internet.
• Generous PTO, unplanned time off, and flexible scheduling.
• Collaborative, transparent, close-knit culture focused on teamwork, continuous improvement, integrity, and work-life balance.
• 401(k) plan.

Hiring process

• Application with resume and answers to application questions.
• 30-minute People Operations phone screen followed by a 60-minute hiring manager conversation.
• 30-minute peer interview with members of the Customer Success team.