Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Leading post-sales engagements for enterprise customers with an accent on onboarding, implementation, and adoption. Focus on driving business value realization, reducing churn, and advocating for customer needs to internal product and engineering teams.

Location: Remote (United States)

Salary: Up to $130,000 base salary + bonus

Company

hirify.global provides hardened, secure, and production-ready builds of open source software to help organizations eliminate risk and stay compliant.

What you will do

• Drive business success planning and value realization for large-scale rollouts.
• Act as the primary voice of the customer, collaborating with internal product and engineering teams to influence roadmaps.
• Manage customer issues in collaboration with technical support and customer engineering for timely resolution.
• Develop deep technical expertise in the hirify.global product and stay current with cybersecurity trends.
• Educate customers on product features, security principles, and best practices.
• Manage enterprise relationships to drive renewals and expansion while minimizing churn risks.

Requirements

• 3+ years of experience in enterprise customer-facing roles (Customer Success, TAM, or Professional Services).
• Domain knowledge in DevSecOps, AppSec, containers, or vulnerability management.
• Ability to take full ownership of a customer portfolio with a high level of autonomy.
• Entrepreneurial mindset and strong emotional intelligence.
• Must be based in the United States.

Nice to have

• Previous early-stage startup experience.
• Hands-on experience with cloud environments (AWS, GCP, Azure) and Linux.
• Passion for technology and cybersecurity.

Culture & Benefits

• Remote-first culture with bi-annual destination summits and monthly stipends for coworking, phone, and internet.
• 100% company-covered health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off policy to support recharge and reset.
• Generous parental leave (18 weeks for birthing parents, 12 weeks for non-birthing).
• Equity through stock options with a 10-year exercise window.