Customer Success Manager (Ecommerce)

TL;DR

Customer Success Manager (Ecommerce): Managing brand implementations and driving consumer signups for the Ocean membership layer with an accent on partner relationship management and data-driven value demonstration. Focus on optimizing brand placement, messaging, and tactics to maximize member acquisition and product adoption.

Location: Hybrid, New York (Preference for candidates located in NYC or Boston)

Salary: $100,000–$125,000 base + variable compensation

Company

Ocean, an early-stage team spun out of hirify.global, is building a membership layer for modern direct-to-consumer ecommerce to make online shopping effortless.

What you will do

• Own brand implementation from initial setup through launch to get partners live quickly.
• Demonstrate the platform's effectiveness to brands using data and hands-on partnership.
• Drive feature adoption and expansion to maximize value for brands and increase consumer signups.
• Partner with brands on placement and messaging strategies to convert shoppers into members.
• Build and maintain trusted, long-term relationships as the primary point of contact.
• Collaborate with internal teams to share brand feedback and shape product scaling.

Requirements

• Experience in customer success, account management, or brand partnerships, preferably in D2C, ecommerce, or SaaS.
• Proven track record of driving adoption and outcomes for partners independently.
• Strong communication skills with the ability to translate data into compelling stories.
• Ability to thrive in a scrappy, early-stage environment with high ambiguity and ownership.
• Must be based in the USA.

Nice to have

• Experience with Shopify or other ecommerce platforms.
• Background working directly with D2C or independent brands.
• Experience with growth, lifecycle, or marketing on the brand side.

Culture & Benefits

• High-ownership, high-visibility role in a rapidly growing early-stage company.
• Opportunity to have a direct impact on product and process development.
• Commitment to an anti-racist and equal opportunity work environment.
• Flexible approach to hiring based on passion and willingness to learn.