Customer Success Manager (Edtech)

TL;DR

Customer Success Manager (Edtech): Owning and growing relationships with a portfolio of US customers from onboarding through renewal with an accent on driving platform adoption and account growth. Focus on conducting proactive QBRs, identifying expansion opportunities, and consulting customers on maximizing platform value.

Location: Based in Arlington, Virginia, USA (Hybrid: default 4 days a week in office)

Salary: $67,000–$73,000 per year

Company

A proactive assistant platform for educators and staff designed to reduce admin work in early childhood education.

What you will do

• Manage a portfolio of US customers from onboarding through renewal.
• Run proactive Quarterly Business Reviews (QBRs) and regular check-ins to ensure customer value.
• Lead ongoing platform training and drive adoption among users.
• Identify and drive renewal and expansion conversations within the portfolio.
• Partner with the Customer Advisor team to handle high-urgency situations for key accounts.
• Synthesize customer feedback and insights to help shape product and process.

Requirements

• Experience in customer success or account management, ideally within a SaaS company.
• Experience in or a strong affinity for the early childhood education sector.
• Ability to handle a mix of proactive and reactive responsibilities in a fast-scaling environment.
• Strong communication skills with the ability to build trust quickly.
• Must be based in or able to work from the Arlington, VA office (Rosslyn).

Nice to have

• Proficiency with HubSpot, Intercom, and/or Jira.
• Previous customer success or sales experience at a software company tied to the education sector.

Culture & Benefits

• Competitive benefits including 401k with employer match and health insurance.
• $1,000 personal development budget and a policy to buy any book you want.
• Modern corner-office in Rosslyn’s WeWork with top-notch equipment and noise-cancelling headphones.
• Clear career framework and dedicated coaching for professional growth.
• Collaborative in-person culture with flexibility for personal needs.

Hiring process

• Initial conversation with the Head of US Customer Success.
• Rational thinking test and written exercise.
• Panel interview with members of the US Commercial team.
• Conversation with the Head of US Sales.
• Reference check.