Product Manager Lead (Fintech)

TL;DR

Product Manager Lead (Fintech): Designing and optimizing the end-to-end customer journey for precollections and collections to recover assets while maintaining customer engagement with an accent on credit risk segmentation and channel orchestration. Focus on implementing data-driven recovery strategies and scaling automated self-service resolution flows.

Location: Hybrid in Mexico (Relocation support provided)

Company

hirify.global is a digital-first fintech company specializing in credit and lending solutions.

What you will do

• Own the end-to-end customer journey across precollections and collections, from early risk signs to recovery.
• Design proactive precollections strategies, including early-warning communications and self-service resolution flows.
• Optimize channel orchestration across SMS, WhatsApp, email, push notifications, and IVR to improve contactability.
• Develop and prioritize the collections product roadmap based on business impact and performance metrics.
• Lead continuous experimentation through A/B testing to optimize messaging, timing, and customer offers.
• Define and monitor key recovery metrics, including roll rates, cure rates, and cost-to-collect.

Requirements

• 5+ years of experience in Product Management, Customer Lifecycle, Credit Risk, or Lending Operations.
• Proven background in banking or fintech, preferably in high-growth digital-first environments.
• Experience designing and scaling customer journeys with measurable business impact.
• Advanced analytical skills for working with delinquency, recovery, and segmentation data.
• English: B2 or higher required for effective communication with an international team.
• Location: Must be based in or be able to relocate to Mexico.

Culture & Benefits

• Relocation support to Mexico for the employee and their family.
• Flexible hybrid work arrangement.
• Comprehensive healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness activity reimbursements.
• 20 days of annual leave and paid sick leave.