Senior Field Solutions Engineer (ITSM)

TL;DR

Senior Field Solutions Engineer (ITSM): Owns the pre-sales technical strategy for higher-complexity opportunities across the UKI market with an accent on understanding customer challenges, designing tailored solutions, and articulating business value. Focus on conducting product demonstrations, leading technical discovery sessions, and executing complex Proof of Concept engagements.

Location: UK Remote

Company

hirify.global enriches the lives of the people they serve—including employees, customers, shareholders, partners, and communities by helping customers accelerate business transformation with simple, powerful, and secure solutions.

What you will do

• Own the end-to-end SE strategy for customer engagements across the UKI enterprise segment.
• Conduct compelling online and on-site product demonstrations and webinars.
• Lead deep discovery sessions with customers to understand business needs and technical requirements.
• Advise Inside and Outside Sales in all technical pre-sales functions.
• Design and execute complex Proof of Concept (POC) and Proof of Value (POV) engagements.
• Convey structured customer feedback to Product Management and Development teams.

Requirements

• 4+ years of experience in a technical pre-sales, solutions engineering, solutions architecture, or technology consulting role.
• 3+ years in a dedicated pre-sales or solutions engineering capacity.
• Fluent English speaker with exceptional oral and written communication and presentation skills.
• Substantial hands-on experience in one or more of the following domains: Observability, ITSM, Database Management & Performance, Networking & Security Solutions.
• Proven experience with cloud-based technologies including AWS and Azure.
• Must be based in the UK.

Nice to have

• Relevant industry certifications or accreditations (e.g., AWS Solutions Architect, Azure Administrator, CCNA, MCSA/MCSE, ITIL, or hirify.global SCP, SCSA certifications).
• Experience working with enterprise and public sector customers in the UKI market.
• Experience responding to RFI/RFP/RFx processes.
• Understanding of competitive landscape in the Observability, ITSM, or IT management space.

Culture & Benefits

• People-first company that enriches the lives of the people they serve.
• Innovative, fast-paced environment.
• Collaborative and empathetic team.
• Opportunity to build your career with an exceptional team.