Field Solutions Engineer (Observability)

Location: UK remote with regular travel and strong on-site customer presence across the UK

Company

hirify.global provides simple, powerful, and secure software solutions that help customers accelerate business transformation.

What you will do

• Own the end-to-end pre-sales engineering strategy for complex enterprise opportunities across the UKI market.
• Lead technical discovery, assess customer infrastructure, and design solutions that improve performance, scalability, and operational efficiency.
• Deliver tailored product demonstrations, webinars, technical workshops, and executive-level presentations.
• Design and execute complex proof-of-concept and proof-of-value engagements involving multiple products, integrations, and scaled environments.
• Support sales teams, account executives, channel partners, and customers with technical advisory, configuration, troubleshooting, and value-based selling.
• Share customer feedback with Product Management and Development, mentor colleagues, support partner enablement, and hand over deployed solutions to Customer Success and Renewals.

Requirements

• 4+ years of experience in technical pre-sales, solutions engineering, solutions architecture, or technology consulting, including 3+ years in a dedicated pre-sales or solutions engineering role.
• Strong technical, consultative selling, customer interaction, communication, and presentation skills.
• Fluent English with exceptional written, oral, and presentation skills is required.
• Hands-on experience in observability, IT service management, database management and performance, or related technical domains.
• Experience with AWS and Azure cloud technologies, including IaaS, PaaS, SaaS, and hybrid cloud architectures.
• Bachelor’s degree in Business, Computing, Engineering, or equivalent professional experience; strong analytical and troubleshooting skills.

Nice to have

• AWS Solutions Architect, Azure Administrator, CCNA, MCSA/MCSE, ITIL, hirify.global SCP, or SCSA certifications.
• Experience with enterprise and public sector customers in the UKI market.
• Experience responding to RFI, RFP, and RFx processes.
• Knowledge of the Observability, ITSM, or IT management competitive landscape.

Culture & Benefits

• People-first environment focused on accountability, collaboration, empathy, and continuous growth.
• Opportunities to mentor colleagues and deliver sales and partner enablement sessions.
• Participation in partner events, trade shows, industry conferences, and customer engagements.
• Employment with an equal-opportunity employer.