Sr. Customer Success Manager (Sports Tech)

TL;DR

Sr. Customer Success Manager (Sports Tech): Managing a portfolio of clients in Scandinavia to maximize product utility and ensure business growth with an accent on renewals and account expansion. Focus on developing trusted partnerships, optimizing customer workflows through data and video integration, and driving commercial success.

Location: Remote (United Kingdom). Priority for candidates living near the London office.

Salary: Base £42,000 - £60,000; OTE £60,000 - £900,000

Company

hirify.global provides sports video analysis and data tools that help coaches and athletes worldwide capture video, analyze data, and share highlights.

What you will do

• Develop and maintain strong relationships with a portfolio of Scandinavian clients to maximize satisfaction.
• Drive renewals and account expansion for the next season to ensure an active book of business.
• Analyze customer workflows, demonstrate product value, and educate users on product utility.
• Execute a range of commercial and engagement activities to achieve quarterly and yearly targets.
• Conduct onsite visits to connect with coaches and athletes directly in the field.

Requirements

• Must be based in the United Kingdom (candidates near London are prioritized).
• Exceptional communication and presentation skills for client-facing interactions.
• Analytical ability to identify and communicate metrics showcasing user behavior and engagement.
• Experience in unifying coaching staffs through data and video integration from various sources.
• Proactive approach to client outreach and organizational skills to prioritize high-impact tasks.

Nice to have

• Background in coaching or athletics.
• Previous experience in sales.
• Strong growth mindset.

Culture & Benefits

• Flexible vacation time, company-wide holidays, and dedicated meeting-free timeout days.
• High degree of autonomy and trust to own your work and test new ideas.
• Extensive resources and opportunities for lifelong learning and professional development.
• Medical and retirement benefits depending on the employee's location.
• Provision of necessary technology for both remote and office-based work.