Customer Success Manager (Sportsbook)

TL;DR

Customer Success Manager (Sportsbook): Managing the customer lifecycle and ensuring satisfaction for sportsbook clients in the EMEA region with an accent on account growth and contract renewals. Focus on identifying upsell/cross-sell opportunities and solving complex technical/operational problems to ensure long-term retention.

Location: Hybrid, London, United Kingdom

Company

hirify.global provides next-gen technology and live sports data to enable more immersive and personalized experiences for sports fans worldwide.

What you will do

• Build and maintain strong relationships with multiple key contacts within client organizations.
• Drive the contract renewal process to ensure business retention and exceed growth targets.
• Identify and close upsell and cross-sell opportunities within the existing customer portfolio.
• Collaborate with trading and support teams to monitor and resolve customer issues promptly.
• Monitor customer performance against SLAs and report findings via KPI reports.
• Manage customer and contract data within Salesforce/CRM to ensure accurate revenue forecasting.

Requirements

• Minimum 3 years of proven success in a B2B commercial role.
• Experience contributing to end-to-end sales processes for high-value, strategic deals.
• Strong analytical skills and high technical proficiency in Excel and Salesforce (or other CRM systems).
• Willingness to travel internationally, sometimes on short notice.
• Passion for sports and/or the sports betting industry.
• Must be based in London, UK.

Nice to have

• Experience within sports betting or sports technology related industries.

Culture & Benefits

• Office-first culture designed to maximize opportunities for collaboration and learning.
• Competitive salary and a comprehensive range of benefits.
• Strong commitment to employee wellbeing and professional skill growth.
• Inclusive working environment focused on bravery and driving change.