Customer Success Manager (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (EdTech): Driving measurable outcomes and operational efficiency for customers using the Brightspace platform with an accent on strategic partnership and value realization. Focus on designing adoption plans, identifying product usage gaps, and reducing churn through proactive health assessments.
Location: London, UK (Flexible work arrangements)
Company
is a cloud company modernizing education and building the Future of Work through its Brightspace platform.
What you will do
- Partner with customers to align business objectives with actionable success plans that drive growth and efficiency.
- Design and evolve customer adoption strategies based on industry best practices and platform capabilities.
- Identify optimization opportunities and product usage gaps to advance platform maturity and effectiveness.
- Proactively monitor customer health indicators to identify risks and influence corrective actions to reduce churn.
- Collaborate with Account Managers, Product, and Engineering teams to translate customer insights into roadmap priorities.
- Lead enablement for end-users and administrators to support scalable, outcome-driven platform adoption.
Requirements
- Deep expertise in EdTech and product platforms, specifically coaching users toward outcome-driven adoption.
- Proven experience in designing and executing adoption strategies that align with long-term value.
- Strong facilitation and enablement skills to support change and stakeholder alignment.
- Ability to apply data and customer health analytics to proactively manage risk.
- Experience in cross-functional collaboration with sales and technical internal teams.
- Must be based in London, UK
Culture & Benefits
- Flexible work arrangements and home internet reimbursements.
- Tuition reimbursement up to $4,000 CAD for continuing education via the SkillsWave Program.
- Comprehensive wellbeing support, including mental health services and EFAP.
- Retirement planning and a competitive benefits package.
- Paid volunteer days and wellness reimbursement.
- Dog-friendly office environments at company headquarters.
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