Customer Success & Growth Manager (Consumer Intelligence)

TL;DR

Customer Success & Growth Manager (Consumer Intelligence): Driving revenue growth through new business development and commercial management of client accounts with an accent on sales pipeline execution and client onboarding. Focus on optimizing CRM processes in Salesforce, maximizing ad hoc revenue opportunities, and ensuring long-term value realization for new clients.

Location: Remote, London, United Kingdom

Salary: £32,200–£33,000 gross per year

Company

The world’s leading consumer intelligence company delivering comprehensive insights into consumer buying behavior across 100+ markets.

What you will do

• Drive revenue growth by identifying new business opportunities and commercializing data products for clients within and outside the book industry.
• Manage the end-to-end pipeline for ad hoc sales requests, collaborating with Account Managers to prioritize and convert opportunities.
• Maintain CRM (Salesforce) accuracy, managing client records, pricing, commercial documentation, and billing requests.
• Lead the onboarding of new clients, providing initial product walkthroughs, training, and ensuring a smooth handover to Account Management.
• Partner with Finance, Marketing, and Business Development teams to improve the efficiency and scalability of the commercial function.

Requirements

• Strong commercial awareness and judgement with high attention to detail.
• Excellent written and verbal communication and stakeholder management skills.
• Proficiency in Excel and experience with CRM systems (Salesforce preferred).
• Ability to manage multiple priorities and deadlines with a proactive, solution-oriented mindset.
• Must be based in London, United Kingdom.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program (EAP).